FAQ

We offer a safe, judgment-free space, no matter what type of support you need.


Frequently Asked Questions

  • What can I expect?

    During the first session or two I will work with you to identify and in the appropriate situation diagnose the difficulty you are having. This is the assessment portion of treatment, and is important to put a treatment plan that is effective and addresses your concerns.

  • How long are the therapy sessions?

    The individual sessions are 45 minutes long and the sessions for couples are 80 minutes long.

  • Am I covered by insurance?

    Most major insurance companies cover the services offered, but that does not necessarily mean that your personal plan cover your treatment. Please check with your insurance company.

  • How does payment work?

    If your insurance plan does not cover the services offered, then payment can be made by Visa, Mastercard or cash.

  • How do I book an appointment?

    Please call us at +971 (0)4 259 0616 to make an appointment, or alternatively fill out the contact form, you will get a call back with the availability and a confirmation of your booking.

  • What if I can't find an appointment?

    We do have a waiting list available, so in case you couldn’t find an appointment, please ask to be placed on the waiting list. You will receive a phone call once there is any availability due to reschedules or cancellations.

  • What is the cancellation policy?

    If you need to reschedule or cancel your appointment, please call the center 24-48 hours prior to your appointment to make the change. If you were not able to make it to your session and a cancellation notification has not been received prior, then you will be charged for the full session. Kindly remember that other clients who need help will be looking for appointments and/or on the waiting list and it is important to notify us about any changes in your appointment so we can make it available for someone else.

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